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Where is my order?

N9HHBC5SANZ8 These 2 shirts were to arrive approximately July 25, 2017. It is now August 1, and the status suggests that they are still in production. Can that rbe right? I have already received shipping notification for an order I placed after that one...information, please?

Hi Shawn,

 

Thank you for using Canvus.com to fuel your passion for faith, fun and everything in between.

 

We are so sorry to hear that you have not received the orders that you placed and we sincerely apologize for the inconveniences that you have experienced. The order N9HHBC5SANZ8 was printed in the US and it takes longer for it to be delivered to Canada. We are happy to let you know that your order was processed by international carrier on Aug 7 and it should cross the border shortly. We will keep an eye on this order and keep you updated. You can also track it here: 

https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=801970420211016138

 

On the Canvus Support page, there is an option to create a new support ticket (turn around time is 24-48 hours) on the top right hand corner of the page and you can access the page here: https://support.canvus.com/support/home. Alternatively, you can email us at support@canvus.com (turn around time is 24-48 hours). We really appreciate your feedback and we will definitely be monitoring the forum more closely. 

 

Thank you so much again for your patience and understanding. We will send you another message with an update on the shipment of your orders.

 

We appreciate avid fans like you and we are proud to provide quality items to wear with pride and passion!

 

Kind regards,

 

Laura

Waiting for my order. How come it's taking so long?
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