Start a new topic

A Forum is not a Customer Service Site

How long does one generally wait to hear from a representative of Canvus after reporting a problem? Is 24 hours during a work week unreasonable? Why isn't there a dedicated Customer Service site with a live chat option, or at least an indication that somebody monitors this site? I want to know why an order that was ordered July 15, 2017, and was supposed to arrive July 25, still appears to be in production on the Canvus Order Status webpage. I have an order that I placed later, that has, according to its status, shipped already. Will someone please get me answers, or cancel order N9HHBC5SANZ8, and reimburse my credit card (and let me know when you do in a timely manner). Presently disappointed, I await a reply...
1 Comment

Hi Shawn,

 

Thank you for using Canvus.com to fuel your passion for faith, fun and everything in between.

 

We are so sorry to hear that you have not received the orders that you placed and we sincerely apologize for the inconveniences that you have experienced. The order N9HHBC5SANZ8 was printed in the US and it takes longer for it to be delivered to Canada. We are happy to let you know that your order was processed by international carrier on Aug 7 and it should cross the border shortly. We will keep an eye on this order and keep you updated. You can also track it here: 

https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=801970420211016138

 

On the Canvus Support page, there is an option to create a new support ticket (turn around time is 24-48 hours) on the top right hand corner of the page and you can access the page here: https://support.canvus.com/support/home. Alternatively, you can email us at support@canvus.com (turn around time is 24-48 hours). We really appreciate your feedback and we will definitely be monitoring the forum more closely. 

 

Thank you so much again for your patience and understanding. We will send you another message with an update on the shipment of your orders.

 

We appreciate avid fans like you and we are proud to provide quality items to wear with pride and passion!

 

Kind regards,

 

Laura

Login or Signup to post a comment